Privacy policy.

Information we collect

• Details you give us: name, email, phone number, billing and shipping addresses, account login, and anything you send our support team.
• Order information: products, prices, order history, points, memberships and subscriptions.
• Payment information: card and wallet payments are handled by our payment processor. We receive a token, the card brand and the last four digits, never your full card number.
• Device and usage information: IP address, browser and device type, pages viewed, links clicked, the page that referred you and approximate location, collected with cookies and similar technologies.

How we use it

• To process, ship and support your orders, memberships and subscriptions.
• To run your account, Rebirth Points and our partner (affiliate) program.
• To confirm you meet our age and research use requirements and to prevent fraud.
• To send order and account emails, and marketing emails or texts you have agreed to receive.
• To measure and improve the site and our advertising.
• To meet legal, tax and accounting obligations.

Who we share it with

We do not sell your personal information for money. We share it with service providers that work for us, only as needed: our payment processor and gateway, shipping carriers and shipping software, our e-commerce, hosting and security providers, our email and SMS provider, our accounting software, and the analytics and advertising partners listed below. We also share information when the law requires it, to protect our rights, or as part of a sale or reorganisation of our business.

Cookies, analytics and advertising

We use cookies and similar tools to keep you logged in, remember your cart and age confirmation, credit partner referrals, and understand how the site is used. Our analytics and advertising partners are Google (Analytics and Ads), Meta, TikTok, Snapchat, Reddit, PostHog, Triple Whale and Omnisend. They may set their own cookies and use the information to measure ads and show you ads on other sites. PostHog may record how pages are used, with the text of form fields hidden.

You can block or delete cookies in your browser settings. Some parts of the site, such as login, cart and checkout, need cookies to work. You can also limit ad personalisation through Google Ads Settings, Meta's ad preferences and similar tools offered by each platform.

Your choices and rights

You can update your details in My Account and unsubscribe from marketing emails with the link in any email. Depending on where you live, you may have the right to know what personal information we hold about you, to get a copy, to correct or delete it, and to opt out of targeted advertising or the "sharing" of your information for it. To make a request, email us from the address on your account. We will verify your request and answer within the time the law allows, and we will not treat you differently for using these rights.

Retention

We keep order and account records for as long as your account is open and as long as needed for tax, accounting and legal purposes, then delete or anonymise them.

Security

We use encrypted connections, access controls and trusted providers to protect your information. No method of transmission or storage is completely secure, so please use a strong, unique password for your account.

Age

This site is for adults 21 and over. We do not knowingly collect information from anyone under 21, and we delete it if we learn we have.

Changes

We may update this policy. The date at the top shows when it last changed, and significant changes will be highlighted on this page.